I've spent 28 years in professional support and private medicine, first as a secretary across school, legal and NHS settings, then supporting consultants in some of the busiest private clinics in the country. I've sat on both sides of the desk, and I've seen what nobody talks about: brilliant doctors, the kind patients wait months to see, spending their evenings buried in admin instead of medicine. Disorganised systems, endless inboxes, and good people stretched too thin.

Most people looked at that and saw doctors who needed to work harder, or hire more. I saw something different. It was never a time problem, it was a systems problem. The talent was already in the room. What was missing was the structure to set it free. And once you see that clearly, you can't unsee it, and you can't leave it alone.

Doctors don't need a full-time or part-time PA tied to fixed hours. They need flexible, expert support that adapts to their practice, not the other way around.

That's why I built MPM: a model that gives consultants the reliability of an in-house secretary with the efficiency of a VA and backup team.

With first-hand understanding of both NHS and private practice systems, I created a service that works for everyone involved.

Every consultant is matched with experienced Medical PAs who understand patient care and practice growth. You'll meet at least two before deciding who feels right, because chemistry matters as much as capability.

When both sides choose, people stay. Longevity over churn.

And it works both ways. Our Medical PAs choose to stay with MPM because they're valued, well matched, and genuinely supported. That continuity is yours too: a PA who stays is a relationship that deepens, a practice that keeps its memory, and trust that never has to start over.

Our management team, led by Gillie, provides continuous coordination, backup, and support to both client and PA, so your practice runs smoothly even when life gets busy.

The result? ✅ Less admin noise ✅ More patient time ✅ Reliable continuity ✅ Calm, efficient growth

Today, alongside MPM, I also run LifeSort, supporting neurodivergent professionals, entrepreneurs, and families with busy minds, and more recently co-founded Shift Happens, helping women reduce cognitive load through science-backed systems and support.

I've been the PA. I've been the overwhelmed founder.

And now, I help doctors reclaim their time, clarity, and calm, with systems that work.

 

 

 

Gillie brings over 30 years of experience as a medical secretary and administrator, with an exceptional background spanning both the NHS and private sectors. She’s worked across multiple clinical specialties (both surgical and medical), and latterly worked in postgraduate medical education, managing local and regional educational programmes for junior doctors in the Severn Deanery. She even ran her own medical administration company supporting a consortium of consultants for more than a decade — so there’s very little she hasn’t seen or solved.

At MPM, Gillie is at the heart of operations. From your very first discovery call, she’s the calm, capable voice helping you understand how we work and what level of support is right for your practice. She also keeps the ongoing coordination flowing between our clients, Medical PAs, and management team, so working relationships run smoothly and nothing slips through the cracks.

Nothing gets past Gillie. Her attention to detail, warmth, and genuine care for both clients and colleagues make her one of the most loved members of our team. Whether it’s a professional query or a friendly chat, she’s always there — ready to help, and always with a smile.

Outside of MPM, Gillie loves music and performing. She’s an enthusiastic member of Rock Choir and can often be found singing her heart out at concerts and festivals.

 

Kate is the organisational backbone behind both Annabel and Gillie, providing high-level executive and operational support that keeps everything — and everyone — running smoothly.

With over 20 years of experience in both private and NHS healthcare, Kate brings deep expertise in practice management, medical administration, and patient-focused support. She works closely with the wider MPM team to coordinate systems, manage day-to-day operations, and ensure consultants experience seamless communication and structure across their practices.

A natural problem-solver, Kate has a particular talent for optimising workflows and simplifying complex processes. She’s a key part of our internal operations, supporting everything from client setup to ongoing system management through platforms such as HubSpot and Pipedrive and leading practice management systems.

Her calm, detail-driven approach helps the team, and the consultants they support, stay one step ahead. She takes pride in delivering the kind of organised, proactive support that allows doctors to focus fully on patient care, knowing the rest is in safe hands.

Outside MPM, Kate enjoys time with her family, music, and exploring new ways to stay creative and organised.