by Annabel Veysey | Nov 4, 2026 | Between Patients
A missed enquiry doesn’t wait. It books elsewhere. A new patient rang a practice we know on a Tuesday morning, got voicemail, and didn’t leave a message. She emailed instead. The email landed while the PA was covering a busy clinic and sat unopened until...
by Annabel Veysey | Oct 5, 2026 | Between Patients
The best patient relationships keep money out of it. A consultant asked us recently whether his PA could start chasing unpaid invoices. It came from a good place. She’s the one who speaks to patients most, so surely she’s best placed to nudge them about...
by Annabel Veysey | Sep 5, 2026 | Between Patients
One of our consultants stepped away from her Devonshire Place clinic for two weeks in June and took the family to Puglia. Proper leave. Phone in the villa safe, out of office actually switched on. The practice didn’t pause. Before she left, she’d sat down...
by Annabel Veysey | Sep 5, 2026 | Between Patients
A cardiologist described to Gillie what her Augusts used to look like, before she came across to MPM. She’d return from leave to a diary that appeared full and wasn’t. Three afternoons carried a scatter of last-minute cancellations, and each gap simply sat...
